Shipping, Exchange & Return Policy
Hello there!
At MAGNAFIED, we want to make sure you have all the information you need when it comes to shipping, exchange, returns, and warranty. Here's what you need to know:
Shipping: We offer different shipping options depending on your country.
- In the USA, we use UPS Express for 24-48 hour delivery. Shipping is $25 or free for orders over $450 or free during promotion times. The shoes will be delivered directly to your doorstep.
- In Denmark, we offer shipping with Postnord m. omdeling for 1-2 days delivery for DKK65.
- In Canada, we use UPS Express for 24-48 hour delivery. Shipping is $19 or free for orders over $450. The shoes will be delivered directly to your doorstep.
- In the EU, UK, and Switzerland, we use UPS Express Saver or Fedex Priority for 1-2 day delivery. Shipping is €15 or free for orders over €300.
Delivery time:
- We pack and ship 98% of our orders within 12 hours.
- A lot of our shoes are made-to-order, on average, they are made within 1-2 days. it can in some rare cases take up to 8 business days to make them.
- We don't charge your credit card until the production have started for made-to-order shoes or it's ready to ship and quality inspected by us.
Exchanges, Returns & Cancellations
- If you wish to return your shoes, you have 14 days (from delivery date) to do so as long as they are in the same condition and quantity as when received.
- If the shoes have been used to a degree such as to decrease the value of the product, we may not accept the return.
- Returned shoes are checked and if the conditions are fulfilled, the amount is deposited back into the customer's account or credit card.
- If you wish to exchange your shoes for another size or style, we will create a UPS return label for you and exchange the shoes free of charge.
- If you want a full refund, shipping costs will not be refunded. We can issue a UPS return label for 35$ cost for US and Canada, EU 15€ and DK 65 DKK that also will be deducted in the total refund amount.
- Sale and promotional orders are final and not eligible for returns, but exceptions are possible for exchanges or store credit. Orders will be looked at individually.
IMPORTANT NOTE: MADE-TO-ORDER ITEMS:
- Made-to-order means that the shoes are not in stock and only commence production once you have placed an order. However in some circumstances some standard sizes might be held in stock. Feel free to ask prior to ordering.
- Cancel order: Once an order has been placed and production has commenced, the order can be cancelled immediately after for a partial refund. There will be a 20% production fee deducted from the refund total. This is because we immediately begin the process of making your order especially for you, and a lot of hands gets to work. Alternatively customers can cancel an order for a full store credit that is valid for 12 months of use. If a customer originally purchased the order using a store credit, we will reissue the amount in a store credit only.
- Restocking fee on returned shoes: Also note, we will charge a 10% restocking fee on returned made-to-order shoes, naturally because the shoes were made especially for you and we take it in stock. There will be no restocking fee if you exchange for another size. You can do so free of charge, for one time only. We can issue a UPS Return label for US customers for a cost of 35 USD $ that will be deducted in the refund amount.
Warranty:
- We offer a warranty for 90 days from the original date of purchase for manufacturing faults only. That doesn't include Studio Sale products. In case of a manufacturing fault, we will first try to fix it - if the issue is non-fixable, we will then offer a new pair of shoes.
We hope this information helps! If you have any questions, please don't hesitate to contact us at info@magnafied.com or call us at +45 53887808.