Shipping, Exchange & Return Policy

Hello there!

At MAGNAFIED, we want to make sure you have all the information you need when it comes to shipping, exchange, returns, and warranty. Here's what you need to know:

Shipping: We offer different shipping options depending on your country.

  • In the USA, we use UPS Express for 24-48 hour delivery. Shipping is $19 or free for orders over $450 or free during promotion times. The shoes will be delivered directly to your doorstep.
  • In Denmark, we offer shipping with Postnord m. omdeling for 1-2 days delivery for DKK65.
  • In Canada, we use UPS Express for 24-48 hour delivery. Shipping is $19 or free for orders over $450. The shoes will be delivered directly to your doorstep.
  • In the EU, UK, and Switzerland, we use UPS Express Saver or Fedex Priority for 1-2 day delivery. Shipping is €12 or free for orders over €300.
You will receive a Shipping Confirmation with a tracking no. once your shoes are on their way, if you haven't got it, please check your Spam or let us know at info@magnafied.com

    Delivery time:

    • We pack and ship 98% of our orders within 12 hours.
    • A lot of our shoes are made-to-order, on average, they are made within 1-2 days. it can in some rare cases take up to 8 business days to make them.
    • We don't charge your credit card until the production have started for made-to-order shoes or it's ready to ship and quality inspected by us.

    Exchanges, Returns & Cancellations

    • If you wish to return your shoes, you have 14 days (from delivery date) to do so as long as they are in the same condition and quantity as when received.
    • If the shoes have been used to a degree such as to decrease the value of the product, we may not accept the return.
    • Returned shoes are checked and if the conditions are fulfilled, the amount is deposited back into the customer's account or credit card.
    • If you wish to exchange your shoes for another size or style, we will create a UPS return label for you and exchange the shoes free of charge.
    • If you want a full refund, shipping costs will not be refunded. We can issue a UPS return label for 25$ cost for US and Canada, EU 15€ and DK 65 DKK that also will be deducted in the total refund amount.
    • Sale and promotional orders are final and not eligible for returns, but exceptions are possible for exchanges or store credit. Orders will be looked at individually.

    IMPORTANT NOTE:  MADE-TO-ORDER ITEMS:

    • Made-to-order means that the shoes are not in stock and only commence production once you have placed an order. However in some circumstances some standard sizes might be held in stock. Feel free to ask prior to ordering.
    • Cancel order: Once an order has been placed and production has commenced, the order can be cancelled immediately after for a partial refund. There will be a 20% production fee deducted from the refund total. This is because we immediately begin the process of making your order especially for you, and a lot of hands gets to work. Alternatively customers can cancel an order for a full store credit that is valid for 12 months of use. If a customer originally purchased the order using a store credit, we will reissue the amount in a store credit only.
    • Restocking fee on returned shoes: Also note, we will charge a 10% restocking fee on returned made-to-order shoes, naturally because the shoes were made especially for you and we take it in stock. There will be no restocking fee if you exchange for another size. You can do so free of charge, for one time only.

    Warranty:

    • We offer a warranty for 90 days from the original date of purchase for manufacturing faults only. That doesn't include Studio Sale products. In case of a manufacturing fault, we will first try to fix it - if the issue is non-fixable, we will then offer a new pair of shoes.

    We hope this information helps! If you have any questions, please don't hesitate to contact us at info@magnafied.com or call us at +45 53887808.

    SIZE & FIT

    Hope this will help in you decision of what size to get but if you still have doubts, let us know at info@magnafied.com or chat with us - we're here to help!

     

    Womens Clogs (Wooden Soles) : EMBLA

    US / Inches                             EU / CM
    5/ 9"                                       35 / 22.9cm
    6/ 9.25"                                   36/ 23.5cm
    7/ 9.56"                                   37 / 24.3cm
    8/ 9.76"                                   38 / 24.8cm
    9/ 10"                                      39 / 25.5cm
    10/ 10.31"                                 40 / 26.2cm
    11 / 10.51"                               41 / 26.7cm
    12 / 10.70"                               42 / 27.4cm
    Womens Clog Sandals ( Wooden Soles): FRIDA
    US / Inches :                           EU / cm:
      5/ 9"                                        35 / 22.9cm  Regular Width
      6/ 9.25"                                   36 / 23.5cm  Regular Width
      7/ 9.56"                                   37 / 24.3cm  Regular or Wide Width
      8/ 9.76"                                   38 / 24.8cm  Regular or Wide Width
      9/ 10"                                      39 / 25.5cm  Regular or Wide Width
      10/ 10.31"                               40 / 26.2cm  Regular or Wide Width
    11 / 10.51"                                41 / 26.7cm  Regular or Wide Width
    12 / 10.70"                                42 / 27.4cm  Regular Width
    ----------------------------------------------------------------------------------------------
    Womens Bio Sandals (Cork Soles) : THORA, TORUN, UNA
    US / Inches :                         EU / MM:                             UK:
    5/ 8.85"                             35 / 225 mm                        2,5
    6/ 9,05"                             36 / 230 mm                        3,5
    7/ 9,44"                              37 / 240 mm                        4,5
    8/ 9,64"                              38 / 245 mm                          5
    9 / 9.84"                             39 / 250 mm                        5,5
    10/ 10,23"                          40 / 260 mm                          7
    11 / 10,43"                         41 / 265 mm                        7,5
    12/ 10.62"                          42 / 270 mm                          8
    13/ 11.02"                          43 / 280 mm                          9
    Our footwear is engineered for support and is built on a generous footbed for maximum comfort.
    Our footbed is designed for a roomy fit. We find most women comfortably in the Regular/Wide footbed.
    regular/wide
    Women's width
    equivalent: C-D
    Our straps enable personalized fit adjustment to ensure a high level of comfort.
    -----------------------------------------------------------------------------------------------

    HANNAH BOOT WOMENS

    EU 35

    22cm
    EU 36 /6 US 22.8cm
    EU 37 /7 US 23.5cm
    EU 38 /8 US 24.2cm
    EU 39 /9 US 24.8cm
    EU 40 / 10 US 25.4cm
    EU 41 /11 US 26cm
    EU 42 /12 US 26.7cm
    Mens Clogs (Wooden Soles) : ASK
    US / Inches:                             EU / cm:                        
    5 / 10"                                       39 / 25,5cm 
    6/ 10,31"                                  40 / 26,2cm 
    7/ 10,51                                    41 / 26,7cm
    8/ 10,78"                                  42 / 27,4cm
    9/ 11,06"                                  43 / 28,1cm
    10 / 11,29"                                44 / 28,7cm 
    11 / 11,57"                                45 / 29,4cm
    12 / 11,85"                                46 / 30,1cm
    13 / 12,08"                                47 / 30,7cm
    ---------------------------------------------------------------------------------------------
    Mens Bio Sandals (Cork Soles) : THOR, ULF.
    US / Inches:                             EU / cm:                        
    6 / 10,23"                                  40 / 26 cm 
    7 / 10,47"                                  41 / 26,6cm
    8/ 10,70"                                  42 / 27,2cm
    9/ 11,06"                                  43 / 28,1cm
    10 / 11,29"                                44 / 28,7cm 
    11 / 11,57"                                45 / 29,4cm
    12/ 11,85"                                46 / 30,1cm
    Men's Bio-Cork Sandals width
    Our footwear is engineered for support and is built on a generous footbed for maximum comfort.
    Our footbed is designed for a roomy fit. We find most Men comfortably in the Regular/Wide footbed.
    regular/wide
    equivalent: D-EE
    ------------------------------------------------------------------------------------------
    The Drifter Shoe Womens :
    US / Inches:                             EU / cm:
    6 / 9,05"                                    36 / 23 cm
    7 / 9,29"                                    37 / 23,6 cm
    8 / 9,56"                                    38 / 24,3 cm
    9 / 9,84"                                    39 / 25 cm
    10 / 10,07"                                  40 / 25,3 cm
    11/ 10,35"                                41 / 26,3 cm
    The Drifter Shoe Mens:
    US / Inches:                             EU / cm
    6 / 10,07"                                  40 / 25,3 cm             
    7 / 10,35"                                  41 / 26,3 cm
    8 / 10,62"                                  42 / 27 cm
    9 / 10,86"                                43 / 27,6 cm
    10 / 11,14"                                44 / 28,3 cm
    11 / 11,41"                                45 / 29 cm
    12 / 11,65"                                46 / 29,6 cm